{"id":29313,"date":"2024-05-13T09:23:44","date_gmt":"2024-05-13T08:23:44","guid":{"rendered":"https:\/\/yokowool.com\/?page_id=29313"},"modified":"2024-05-14T08:28:23","modified_gmt":"2024-05-14T07:28:23","slug":"return-and-refunds-policy","status":"publish","type":"page","link":"https:\/\/yokowool.com\/en\/return-and-refunds-policy\/","title":{"rendered":"Return and Refunds Policy"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.24.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||29px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.24.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||4px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.24.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_heading title=&#8221;Return and Refunds Policy&#8221; _builder_version=&#8221;4.24.1&#8243; _module_preset=&#8221;default&#8221; title_text_align=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.24.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;3px||7px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.24.1&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.24.1&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_text _builder_version=&#8221;4.24.1&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#000000&#8243; text_orientation=&#8221;center&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2><!-- divi:paragraph {\"style\":{\"elements\":{\"link\":{\"color\":{\"text\":\"var:preset|color|black\"}}}},\"textColor\":\"black\"} --><\/h2>\n<p class=\"has-black-color has-text-color has-link-color\" style=\"text-align: left;\"><strong>Thank you for shopping at Yoko Wool.<\/strong><\/p>\n<h2 style=\"text-align: left;\"><!-- \/divi:paragraph --> <!-- divi:paragraph {\"style\":{\"elements\":{\"link\":{\"color\":{\"text\":\"var:preset|color|black\"}}}},\"textColor\":\"black\"} --><\/h2>\n<p class=\"has-black-color has-text-color has-link-color\" style=\"text-align: left;\">If you are not entirely satisfied with your purchase, we\u2019re here to help. Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.<\/p>\n<h2 style=\"text-align: left;\"><!-- \/divi:paragraph --> <!-- divi:heading {\"level\":3,\"style\":{\"elements\":{\"link\":{\"color\":{\"text\":\"var:preset|color|black\"}}}},\"textColor\":\"black\"} --><\/h2>\n<h3 class=\"wp-block-heading has-black-color has-text-color has-link-color\" style=\"text-align: left;\">To be eligible for a return, please make sure that:<\/h3>\n<h2 style=\"text-align: left;\"><!-- \/divi:heading --> <!-- divi:list --><\/h2>\n<ul style=\"text-align: left;\">\n<ul><!-- divi:list-item --><\/p>\n<li>The product was purchased in the last 30 days.<\/li>\n<\/ul>\n<\/ul>\n<p style=\"text-align: left;\"><!-- \/divi:list-item --> <!-- divi:list-item --><\/p>\n<ul style=\"text-align: left;\">\n<ul>\n<li>The product is in its original packaging.<\/li>\n<\/ul>\n<\/ul>\n<p style=\"text-align: left;\"><!-- \/divi:list-item --> <!-- divi:list-item --><\/p>\n<ul style=\"text-align: left;\">\n<ul>\n<li>The product isn\u2019t used or damaged.<\/li>\n<\/ul>\n<\/ul>\n<p style=\"text-align: left;\"><!-- \/divi:list-item --> <!-- divi:list-item --><\/p>\n<ul style=\"text-align: left;\">\n<ul>\n<li>You have the receipt or proof of purchase.<\/li>\n<\/ul>\n<\/ul>\n<p style=\"text-align: left;\"><!-- \/divi:list-item --><\/p>\n<h2 style=\"text-align: left;\"><!-- \/divi:list --> <!-- divi:heading {\"level\":3,\"style\":{\"elements\":{\"link\":{\"color\":{\"text\":\"var:preset|color|black\"}}}},\"textColor\":\"black\"} --><\/h2>\n<h3 class=\"wp-block-heading has-black-color has-text-color has-link-color\" style=\"text-align: left;\">Products that cannot be returned:<\/h3>\n<h2 style=\"text-align: left;\"><!-- \/divi:heading --> <!-- divi:list --><\/h2>\n<ul style=\"text-align: left;\">\n<ul><!-- divi:list-item --><\/p>\n<li>The product was made to your specifications or clearly personalized.<\/li>\n<\/ul>\n<\/ul>\n<p style=\"text-align: left;\"><!-- \/divi:list-item --> <!-- divi:list-item --><\/p>\n<ul style=\"text-align: left;\">\n<ul>\n<li>The product is not suitable for return due to health protection or hygiene reasons and was unsealed after delivery.<\/li>\n<\/ul>\n<\/ul>\n<p style=\"text-align: left;\"><!-- \/divi:list-item --><\/p>\n<h2 style=\"text-align: left;\"><!-- \/divi:list --> <!-- divi:heading {\"level\":3,\"style\":{\"elements\":{\"link\":{\"color\":{\"text\":\"var:preset|color|black\"}}}},\"textColor\":\"black\"} --><\/h2>\n<h3 class=\"wp-block-heading has-black-color has-text-color has-link-color\" style=\"text-align: left;\">Sending the product:<\/h3>\n<h2 style=\"text-align: left;\"><!-- \/divi:heading --> <!-- divi:paragraph {\"style\":{\"elements\":{\"link\":{\"color\":{\"text\":\"var:preset|color|black\"}}}},\"textColor\":\"black\"} --><\/h2>\n<p class=\"has-black-color has-text-color has-link-color\" style=\"text-align: left;\">To return the product, please contact us at info@yokowool.com<\/p>\n<h2 style=\"text-align: left;\"><!-- \/divi:paragraph --> <!-- divi:heading {\"level\":3,\"style\":{\"elements\":{\"link\":{\"color\":{\"text\":\"var:preset|color|black\"}}}},\"textColor\":\"black\"} --><\/h2>\n<h3 class=\"wp-block-heading has-black-color has-text-color has-link-color\" style=\"text-align: left;\">Shipping charges:<\/h3>\n<h2 style=\"text-align: left;\"><!-- \/divi:heading --> <!-- divi:paragraph {\"style\":{\"elements\":{\"link\":{\"color\":{\"text\":\"var:preset|color|black\"}}}},\"textColor\":\"black\"} --><\/h2>\n<p class=\"has-black-color has-text-color has-link-color\" style=\"text-align: left;\">Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Yoko Wool.<\/p>\n<h2 style=\"text-align: left;\"><!-- \/divi:paragraph --> <!-- divi:heading {\"level\":3,\"style\":{\"elements\":{\"link\":{\"color\":{\"text\":\"var:preset|color|black\"}}}},\"textColor\":\"black\"} --><\/h2>\n<h3 class=\"wp-block-heading has-black-color has-text-color has-link-color\" style=\"text-align: left;\">Damaged items:<\/h3>\n<h2 style=\"text-align: left;\"><!-- \/divi:heading --> <!-- divi:paragraph {\"style\":{\"elements\":{\"link\":{\"color\":{\"text\":\"var:preset|color|black\"}}}},\"textColor\":\"black\"} --><\/h2>\n<p class=\"has-black-color has-text-color has-link-color\" style=\"text-align: left;\">If you received a damaged product, please notify us immediately for assistance.<\/p>\n<h2 style=\"text-align: left;\"><!-- \/divi:paragraph --> <!-- divi:heading {\"level\":3,\"style\":{\"elements\":{\"link\":{\"color\":{\"text\":\"var:preset|color|black\"}}}},\"textColor\":\"black\"} --><\/h2>\n<h3 class=\"wp-block-heading has-black-color has-text-color has-link-color\" style=\"text-align: left;\">Sale items:<\/h3>\n<h2 style=\"text-align: left;\"><!-- \/divi:heading --> <!-- divi:paragraph {\"style\":{\"elements\":{\"link\":{\"color\":{\"text\":\"var:preset|color|black\"}}}},\"textColor\":\"black\"} --><\/h2>\n<p class=\"has-black-color has-text-color has-link-color\" style=\"text-align: left;\">Unfortunately, sale items cannot be refunded. Only regular priced items can be refunded.<\/p>\n<h2 style=\"text-align: left;\"><!-- \/divi:paragraph --> <!-- divi:heading {\"level\":3,\"style\":{\"elements\":{\"link\":{\"color\":{\"text\":\"var:preset|color|black\"}}}},\"textColor\":\"black\"} --><\/h2>\n<h3 class=\"wp-block-heading has-black-color has-text-color has-link-color\" style=\"text-align: left;\">Contact us:<\/h3>\n<h2 style=\"text-align: left;\"><!-- \/divi:heading --> <!-- divi:paragraph {\"style\":{\"elements\":{\"link\":{\"color\":{\"text\":\"var:preset|color|black\"}}}},\"textColor\":\"black\"} --><\/h2>\n<p class=\"has-black-color has-text-color has-link-color\" style=\"text-align: left;\">If you have any questions about our Returns and Refunds Policy, please contact us at info@yokowool.com<\/p>\n<h2 style=\"text-align: left;\"><!-- \/divi:paragraph --> <!-- divi:paragraph {\"style\":{\"elements\":{\"link\":{\"color\":{\"text\":\"var:preset|color|black\"}}}},\"textColor\":\"black\"} --><\/h2>\n<p class=\"has-black-color has-text-color has-link-color\" style=\"text-align: left;\">\n<h2><!-- \/divi:paragraph --><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.24.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;3px||3px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.24.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_button button_url=&#8221;https:\/\/yokowool.com\/contact\/&#8221; button_text=&#8221;Make a Return&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.24.1&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#000000&#8243; background_layout=&#8221;dark&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","protected":false},"excerpt":{"rendered":"<p>Thank you for shopping at Yoko Wool. If you are not entirely satisfied with your purchase, we\u2019re here to help. Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund. To be eligible for a return, [&hellip;]<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Return and Refunds Policy - Yoko Wool<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/yokowool.com\/en\/return-and-refunds-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return and Refunds Policy - Yoko Wool\" \/>\n<meta property=\"og:description\" content=\"Thank you for shopping at Yoko Wool. 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